If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
If you already use St Luke's Surgery GP online service available at practice you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
PLEASE NOTE FROM 1st September 2019 we will no longer accept repeat prescription request from community pharmacies on behalf of patients.
Patients (or their carer, nominated family member/friend) will need to order repeat prescriptions directly from us. Collection of repeat prescriptions from GP practices by community pharmacies on behalf of patients will not be affected. Some patients may continue to need pharmacy support with repeat prescription ordering and managed repeats. Please contact the practice if this is required.
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
Please take the time to browse our site as we have endeavoured to supply all the information you require. If you have a query that is not answered within the site, please feel free to call us at the surgery and we will be only too pleased to help.
Do you have a disability - you can now view detailed access information about our practices. All access information has been collected in person by DisabledGo’s team of surveyors. The surgery does have disabled access and we also allow access for guide dogs. More for information about access for disabled patients within the community, please visit http://www.disabledgo.com/
Useful Local Services for support
Signposting Health - We are now actively taking part in signposting health, all patients contacting the practice will be asked the reason for their appointment request to be able to signpost patients appropriately, reducing the need to book GP appointments unnecessarily and hopefully improving access for patients that really need to be seen For More Information click here
Wellness in Mind This is a service provided to support patients experiencing mental health issues in Nottingham, The service Provides a telephone helpline, accessible drop in, and signposting service for people seeking support with their mental health, appointments are available in the practice
Nottingham Alzheimer's Society The service offer offers information, advice and support for patients diagnosed with conditions affecting memory and their carers. If you have questions or concerns about dementia the local office address is Castle Heights, 72 Maid Marian Way, Nottingham NG1 6BJ Phone: 0115 934 3800
STEPS - Up to one in four people will experience mental health problems at some point in their lives and it’s vital that the right services are in place to support them. Language and other cultural barriers can make it a real challenge to find the right support, which is where STEPS comes in. It’s a free service, aimed specifically at Nottingham’s local black, Asian and minority ethnic (BAME) communities. STEPS offers one-to-one and group support to people with mental health needs, which helps identify these needs and addresses them through personalised support plans. This in turn helps customers achieve greater independence and a sense of control.
Nottingham Signposting Service - The Nottingham Signposting Service acts as a Gateway to other local services in Nottingham
Nottingham Sixty Plus - The service is available to people aged over 60 who live in Nottingham City and need short term support to help them live independently. Although designed to provide short-term support, depending on an individual’s circumstances it can continue for a longer period.
Nottinghamshire Carers Hub - The service provide care and support to carers. They can provide assessments, counselling, support groups, breaks, access to health and wellbeing facilities, just get in touch
If you would like to make a complaint, please see the reception team for a copy of our complaints procedure. Complaints should normally be made within 12 months of an incident or of the matter coming to your attention.
Complaints procedure Leaflet
Upon receipt of a formal complaint we will endeavour to respond within 3 working days to acknowledge your concerns.
We will aim to resolve this within 10 working days however depending on the circumstances this may take longer. If you do not with to complain direct to the practice, you can contact NHS England to raise your concerns.
By Telephone: 03003 11 22 33
By Email: firstname.lastname@example.org
By post:NHS England, PO Box 16738, Redditch, B97 9PT
(Site updated 16/08/2019)